The 'Convenient Returns and Withdrawal' module for PrestaShop implements the requirements of EU Directive 2023/2673, enabling online stores to offer customers an easy return and withdrawal process. With this module, stores can ensure compliance with the new EU regulations coming into effect on June 19, 2026.

Key Features

Convenient Returns: Customers can return products from different orders in one request, with optional reasons provided.
Automatic Confirmations: Each withdrawal generates an email with a PDF attachment, fulfilling the durable medium requirement.
Security: One-time links and codes expire after 15 minutes, preventing misuse.
Transparency: Customers see the estimated refund amount before submitting the request.
Administrative Handling: Administrators can manage returns from a single screen, with the ability to change statuses in bulk.

How it Works / Configuration

The module installs in the PrestaShop Customer Service section, alongside native 'Product Returns'. It enables a self-service return process for customers and guests without needing an account. Administrators can configure email notifications and exclude products from the right of withdrawal.

Technical Requirements

The module is compatible with PrestaShop versions 1.7.6 to 9.x and PHP 7.1 to 8.5. It supports Multistore, multiple languages, and currencies, and meets WCAG 2.1 AA standards.

Main features

Convenient Returns

Customers can return products from different orders in one request.

Automatic Confirmations

Each withdrawal generates an email with a PDF attachment.

Security

One-time links and codes expire after 15 minutes.

Transparency

Customers see the estimated refund amount before submitting the request.

Administrative Handling

Administrators can manage returns from a single screen.